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Terms of Use

Last updated: [DATE]

[PLACEHOLDER — replace before publishing] This is a draft starting point, not legal advice. Have it reviewed by a lawyer before publishing, particularly the liability, governing law, and dispute resolution sections, and to confirm compliance with consumer protection law in the jurisdictions where Zuno operates and where its users are located.

1. Acceptance of these terms

By creating an account or using the Zuno platform at [WEBSITE URL] ("the Platform", "we", "us"), you agree to these Terms of Use. If you do not agree, do not use the Platform.

Operator: [LEGAL ENTITY NAME], registered at [ADDRESS].

2. Eligibility

You must be at least [16/18] years old to create an account. By creating an account, you confirm that you meet this requirement.

3. Your account

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You must provide accurate information, including a valid phone number before posting your first listing (used for verification purposes).
  • We may suspend your ability to post new listings if your account is found in violation of these Terms; suspension does not affect your ability to browse or message other users unless stated otherwise.

4. Listings

  • You are solely responsible for the accuracy, legality, and content of any listing you post, including its title, description, price, images, and category.
  • Listings must not include prohibited, illegal, counterfeit, or restricted items, or content that is fraudulent, misleading, defamatory, or infringes on the rights of others.
  • We reserve the right to remove any listing, at any time, that we determine violates these Terms or applicable law, without prior notice.
  • Publishing a listing may require spending credits from your account balance, as described in Section 6.

5. Prohibited conduct

You agree not to:

  • Post false, misleading, or fraudulent listings
  • Impersonate another person or entity
  • Attempt to circumvent our moderation, reporting, or verification systems
  • Use the Platform to harass, defraud, or harm other users
  • Scrape, copy, or republish Platform content without permission
  • Attempt to interfere with the security or normal operation of the Platform

Violation of these terms may result in listing removal, account suspension, or account termination, at our discretion.

6. Credits and payments

  • Certain actions on the Platform, including posting a listing, may require spending credits from your account.
  • Credits may be earned (e.g. on sign-up, or by installing our mobile app) or purchased.
  • Credit purchases are processed by Paddle.com, acting as Merchant of Record. Your purchase is subject to Paddle's own Buyer Terms and Refund Policy, available at paddle.com/legal/buyer-terms and paddle.com/legal/refund-policy, in addition to our own Refund Policy at [REFUND POLICY URL].
  • Credits have no cash value, are non-transferable between accounts, and cannot be exchanged for cash except as described in our Refund Policy.

7. Reports and moderation

  • Users may report listings or other users for violations of these Terms.
  • Our moderators and administrators review reports and may take action including removing a listing, suspending posting privileges, or terminating an account.
  • We track report outcomes on user accounts for moderation purposes; this information is not made public.

8. Intellectual property

  • You retain ownership of the content you post, but grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, and distribute that content as necessary to operate the Platform.
  • The Zuno name, logo, and Platform design are our property and may not be used without permission.

9. Third-party sign-in

If you sign in using Google or Apple, your use of those services is also subject to their own terms and privacy policies.

10. Disclaimers

  • The Platform is a venue connecting buyers and sellers; we are not a party to any transaction between users and do not guarantee the quality, safety, or legality of items listed.
  • The Platform is provided "as is" without warranties of any kind, to the maximum extent permitted by law.

11. Limitation of liability

To the maximum extent permitted by law, [LEGAL ENTITY NAME] shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform, or from any transaction, dispute, or interaction between users.

[Have a lawyer confirm this section — enforceability of liability limitations varies significantly by jurisdiction, especially for consumer-facing services.]

12. Termination

We may suspend or terminate your account at any time for violation of these Terms. You may delete your account at any time by [PROCESS — e.g. contacting support or via account settings].

13. Governing law

[PLACEHOLDER — specify governing law and jurisdiction with legal counsel]

14. Changes to these terms

We may update these Terms from time to time. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms can be sent to [SUPPORT EMAIL].